Last updated: July 2026
Welcome to Royal Tent Richards Bay. By using this website, requesting a quote, submitting an enquiry, or purchasing from us, you agree to the terms and conditions below.
1. About Royal Tent Richards Bay
Royal Tent Richards Bay supplies quality tents and related mobile business solutions to customers in Richards Bay, KwaZulu-Natal, and across South Africa.
For the purposes of these terms, “we”, “us”, and “our” refer to Royal Tent Richards Bay. “You” and “your” refer to any visitor, customer, or person using this website or requesting our products and services.
2. Website Use
You may use this website to view our products, request information, submit enquiries, and contact our team.
You agree not to use this website for any unlawful, harmful, fraudulent, or abusive purpose. You may not attempt to interfere with the website’s security, performance, or functionality.
3. Product Information
We do our best to ensure that product descriptions, images, specifications, sizes, and information on this website are accurate and up to date.
However, product colours, finishes, measurements, and appearances may vary slightly from images shown on the website due to screen settings, manufacturing processes, product improvements, or stock availability.
Images used on the website may include lifestyle or display images for marketing purposes.
4. Quotes and Pricing
Prices, quotes, and product availability may change without prior notice unless confirmed in writing by Royal Tent Richards Bay.
Any quote provided is only valid for the period stated on the quote. If no period is stated, the quote may be subject to review before an order is confirmed.
A quote does not confirm an order until the required payment, deposit, or written approval has been received and accepted by us.
5. Orders and Payments
Orders may require a deposit or full payment before processing, manufacturing, dispatch, or delivery.
Payment terms will be confirmed on your official quote or invoice.
Royal Tent Richards Bay reserves the right to delay or cancel an order if payment is not received, payment cannot be verified, or incorrect information has been supplied.
6. Manufacturing and Lead Times
Where products are manufactured or prepared to order, estimated lead times may be provided. These lead times are estimates only and may be affected by material availability, production schedules, transport delays, public holidays, weather, or other circumstances beyond our control.
We will make reasonable efforts to keep you updated if there are major delays.
7. Delivery, Collection, and Installation
Delivery or collection details will be confirmed when your order is processed.
Delivery costs, transport arrangements, offloading, installation, and setup are not included unless clearly stated in writing on your quote or invoice.
You are responsible for ensuring that the delivery location is accessible and that someone is available to receive the goods.
Risk in the products may pass to you once the products are collected, delivered, or handed over to your nominated representative or courier.
8. Cancellations and Changes
If you wish to cancel or change an order, you must contact us as soon as possible.
Orders that have already gone into production, been customised, prepared, dispatched, or delivered may not be eligible for cancellation or refund.
Any approved cancellation may be subject to reasonable administration, production, transport, or handling costs.
9. Returns and Defects
If you believe a product is damaged, defective, or incorrect, you must notify us within a reasonable time after receiving the product.
We may request photos, videos, inspection, or return of the product before deciding on the appropriate solution.
Where applicable, Royal Tent Richards Bay may offer a repair, replacement, credit, or refund, depending on the nature of the issue and the circumstances of the order.
Products damaged due to misuse, poor storage, incorrect installation, weather damage, unauthorised repairs, neglect, or normal wear and tear may not qualify for return, replacement, or refund.
10. Customer Responsibilities
You are responsible for checking product sizes, specifications, site requirements, and intended use before confirming an order.
For tents and mobile structures, you must ensure that the product is suitable for the intended location, ground surface, weather conditions, and use.
You are also responsible for following any product care, storage, setup, safety, or maintenance instructions provided.
11. Limitation of Liability
Royal Tent Richards Bay will not be liable for indirect losses, loss of profit, loss of business, loss of income, delays, weather-related losses, event disruptions, or damages caused by incorrect use, poor installation, or factors outside our reasonable control.
Nothing in these terms is intended to limit your rights under applicable South African law.
12. Intellectual Property
All website content, including text, images, graphics, logos, product information, and layout, belongs to Royal Tent Richards Bay or is used with permission.
You may not copy, reproduce, distribute, or use our content for commercial purposes without our written permission.
13. Third-Party Links
This website may contain links to third-party websites, tools, or platforms. We are not responsible for the content, privacy practices, or services of third-party websites.
14. Privacy and Personal Information
When you submit an enquiry, request a quote, or contact us through this website, we may collect and process your personal information to respond to you, provide quotes, process orders, and improve our services.
Please read our Privacy Policy for more information on how we collect, use, store, and protect your personal information.
15. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will be published on this page with the updated date.
Your continued use of the website means that you accept the latest version of these terms.
16. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Royal Tent Richards Bay
Website: royaltentrichardsbay.co.za
Email: royaltentrichardsbay@royaltent.co.za
